Our retainer plans allow you to submit as many design requests as needed. Work is prioritised and delivered sequentially to ensure consistency and quality.
Retainers are billed as a fixed monthly fee, paid upfront. For expedited or time‑critical requests, additional charges may apply depending on delivery expectations.
Our capabilities span visual design, brand and identity, UI/UX, 3D design, and motion graphics. If you’re unsure whether a request fits, we’re always happy to advise before commitments are made.
Yes. Reach out to us on WhatsApp and we’ll guide you through the next steps.
The retainer functions like an extended in‑house design team. You gain access to our tools, systems, and expertise—without the overhead of hiring or long‑term contracts. Once onboarded, work begins immediately.
Most of our Malaysian clients communicate with us via WhatsApp. If your team prefers another platform, we’re flexible and will adapt to what works best.
Most requests are delivered within 1–3 days. More complex work may require additional time, which we’ll always clarify upfront.
We begin by understanding your brand—through shared materials or a brand guide—while you start submitting requests. Tasks are scheduled by priority, designs are delivered, refined through feedback, and finalised before moving on to the next request.
Currently, we focus exclusively on design services.
Yes. Requests across brands are handled one at a time, so it’s important to plan timelines accordingly.
Simply let us know, and we’ll prepare the relevant files for you.
Yes. Overnight or weekend work can be arranged and will be billed as an additional lump‑sum at the end of the billing cycle.
We integrate AI tools to support efficiency, never to replace human judgement. Creative direction, decision‑making, and empathy remain entirely human‑led.
We deliver across visual design, brand identity, UI/UX, 3D design, and motion graphics. If you’re unsure, a quick conversation helps align expectations.
All fixed‑fee projects come with unlimited revisions. We believe great work takes time to mature, and businesses deserve clarity without worrying about revision limits.
We start by aligning on goals and scope, followed by familiarising ourselves with your brand. Design production begins, feedback is gathered, and revisions continue until the work is approved and ready for delivery.
Projects are billed 50% upfront, with the remaining 50% due before source files are released.
We use assets from paid or reputable sources that comply with licensing standards. If client‑provided assets are used, responsibility for copyright compliance remains with the client.
Most projects are delivered within 1–3 days, with larger or more complex scopes requiring additional time.
Yes. Expedited timelines may involve overnight or weekend work and will incur additional costs.
Yes. Final working files are always included. For brand identity projects, font files are also provided.
Yes. We collaborate with partner law firms across East and West Malaysia to support intellectual property needs.
AI supports our workflow, not our creative judgement. Every design decision remains human‑led, guided by empathy and intent.
